Refund policy
✅ 30-Day Money Back Guarantee
Try SHIFT risk-free. If you're not happy, neither are we.
Here’s how it works:
You’ve got 30 days from when your order arrives to request a return — and get your money back.
To qualify:
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Product must be in its original packaging
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Used or unopened — we get that you might try a few serves
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Proof of purchase required
We’re confident you'll love it, but if it’s not for you, no stress.
📦 How to request a refund:
Email us at info@getshifthealth.com
Return it to:
28 Fontayne Street, Aspley QLD, Australia 4034
Once approved, we’ll send you:
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A prepaid return label
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Quick instructions on sending it back
💥 Damaged or wrong order?
Let us know immediately. We’ll fix it.
🚫 What’s not covered:
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Products damaged due to misuse
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Gift cards or sale items
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Returns without prior contact
🇪🇺 For EU customers:
You still get your 14-day cooling-off period by law — even if you’ve changed your mind.
💳 When do you get your money back?
Once your return is approved and processed, you’ll be refunded to your original payment method within 10 business days.
If it’s been longer than 15 business days, email us.